Glastonbury Festival 2005 Tickets - Your Questions Answered

What ID do I need to get into the Festival?

• All tickets will be personalised and checks will be made at the gates comparing the information printed on the ticket with approved ID. If the ID does not match the information on the ticket you will be refused access to the Festival.
• Every ticket holder will be required to present their personalised ticket, along with one of the following forms of ID - a new photo style driving licence, or a government approved photo ID bearing the PASS hologram, such as the CitizenCard. You can apply for a free CitizenCard on-line through this link www.citizencard.com/glastonbury, by downloading the application form (click here) or by calling 0870 240 1221.
• However from 2nd June an urgent surcharge of £15 applies to ensure you receive your CitizenCard in time for the festival and no applications can be made after Thursday 16th June
• Children aged 12 and under, and Child ticketholders, will not need entry ID if accompanied by the adult ticket holder.

How do I get car parking or camper/caravan tickets?

• Car parking tickets cost £5 per vehicle and campervan/caravan tickets cost £45 per vehicle. Only campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the camper van fields. Please check the camper van page for details of which types of vehicles can use these fields.
• It's not too late to book car parking or camper van tickets should you require them. Please call 0870 165 2005 from Tuesday April 5.
• Car park tickets and campervan tickets should be purchased before May 13. They will then be sent out with your festival tickets and routing stickers.

Do children of 12 and under need tickets?

• Children aged 12 and under when they arrive at the Festival, and when accompanied by a ticket holding adult, are free and do not need a ticket.
• It would be wise to bring ID, such as a CitizenCard, if the child looks over the age of 12 - otherwise they may not be admitted.

What about children of 13, 14 and 15?

• Children aged 13, 14 and 15 need to be in possession of child tickets included on a family ticket booking. Children aged 13, 14 and 15 will be refused entry to the festival site if they do not have a ticket, regardless of whether they are accompanied by adult ticket holders

How soon will money be processed?

• The debit card sales will be put through immediately and certainly within two working days of the sale being confirmed.
• If there are insufficient funds in an account to honour the sale, it will be rendered void and the tickets will be reallocated. Any transaction that results in a charge back or payment dispute will be cancelled.
• Cheques will be banked immediately they are received.

How/when will tickets be distributed?

• Tickets will be sent out via secure mail to the addresses specified when making the sale, and a signature will be required on the point of the delivery.
• Tickets will start to be despatched by the ticket agency over a two week period starting 1st June
• If you are not at home when the courier calls, a card will be left giving you instructions on how to contact the courier company to arrange for re-delivery, either to your home address on another date or an alternative address where you will need to provide ID at the point of delivery.

What to do if there are problems with the transaction or the tickets are not delivered?

• Please contact the ticket agency on telephone number 0870 120 0332 (+44 1159 934 419 if overseas)
• If the tickets are delivered to ticketholders, and subsequently lost, destroyed or misplaced, there is no facility to replace them. Sorry.

Can I cancel or return my tickets?

• Ticket orders can be cancelled and ticket price refunded until May 13th.
• Telephone 0870 120 0332 to cancel your ticket. (+44 1159 934 419 if overseas)
• Tickets may not be transferred to another name.
• There is no facility to deal with cancelled orders after 13th May, nor to return tickets.
• It is not expected to have a further issue of tickets for sale.

How do I buy a ticket if I am a Central Somerset resident?

• The first and best option for local residents to secure tickets is to follow the same procedures as everybody else . online or by phone on April 3rd.
• A limited number of tickets for people resident in Central Somerset, who have been unable to buy tickets through the ticketline or the website, will be available. Details of who can apply and how to apply will be announced in local newspapers.
• The numbers of tickets held back are significantly reduced from 2004, as some local residents who purchased tickets through this concession attempted to sell-on these tickets.

How do I buy the Sunday tickets for local residents?

• Festival tickets are made available exclusively to residents of Central Somerset to come to the Festival for one day, on Sunday 26th June 2005. Details of how to apply will be advertised in the local press.
• The £45 ticket price includes travel to and from the site on special buses from nine local towns. You cannot come by your own transport using the buses is a condition for the sale of these tickets.