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Terms and Conditions for Ticket Purchase
Aloud.com partners with the See, Europe's largest ticketing agency in order to fulfil customer orders. This includes the supply of the tickets, money transfers and the dispatch of tickets. Orders on Aloud.com are therefore bound by See's terms and conditions, which are set out below.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act, venue or show time).
• In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond See's control), only the face value of the ticket will be refunded. See will notify purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets to
See
The Hollows
St James's Street
Nottingham
NG1 6FJ
Telephone 0871 22 00 260 (+44 115 912 9000 from outside the UK) 24 hours
Aloud.com is the exclusive ticket agent for Glastonbury Festivals Limited ("Glastonbury").
Glastonbury has indemnified Aloud.com against any liabilities the agent may incur in their
performance of acting within the scope of their duties as agent.
In the event of cancellation Glastonbury undertakes to bear the cost of refunding customers.
In the event of cancellation all necessary information will be posted on www.glastonburyfestivals.com and www.aloud.com.
Refer Glastonbury Terms and Conditions -
We advise the use of secure mail when returning tickets. On receipt, See will refund the customer the face value of the tickets using the same method as used to purchase them.
• If See is unable to fulfil an order through an error on its part, the purchaser will be entitled to a full refund.
• If an event is moved to another date See will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) and advise on the validity of the tickets for the rescheduled event. Tickets will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a date change at short notice (within 1 week of the event) See will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable.
• No duplicate tickets will be issued to replace lost or stolen tickets.
• As regards event accounting, all monies are held in trust until the event has taken place and is subject to the terms and conditions of the event promotion company.
• Customers are advised to check their purchase upon receipt.
• It is the responsibility of the customer to inform See of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
• The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. See would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
*Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
• If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
• By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred.
• If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
• If tickets that are despatched by Special Delivery are returned to See as "addressee unknown", we reserve the right to cancel the order.
Glastonbury Terms and Conditions
- No refunds other than the cancellation of show. This ticket is non - transferable.
- Artist line up and billed attractions may be subject to change.
- In order to facilitate the security, safety and
comfort of all guests the Licensee reserves the right to refuse
admission and refund the ticket value. Please refer to your Fine
Guide for Information on articles that will not be allowed onsite.
- Admission is at Ticket Holders own risk. Glastonbury
Festivals 2004 Ltd. will not be held liable for any loss, injuries or
damages sustained at this event including damage, theft or losses to
property and motor vehicles, if the cause is due to the negligence of the
ticket holder or the unforeseeable actions of other patrons.
- Duplicate tickets will not be issued for lost or
stolen tickets.
- This ticket is only valid when purchased from
official agents. Tickets bought from other sources will be refused
admission.
- Strictly no trading allowed on Festival Site without
the Festival's consent.
- Wristbands removed from wrist or tampered with will
be rendered invalid and will not be replaced. Lost or missing
wristbands will not be replaced.
- A condition of sale is ticket holders' consent to
being filmed and sound recorded for TV, video, DVD, webcast and other
public broadcast as part of the audience or by onsite CCTV.
Glastonbury Information and Notification
- Cars, Caravans and Camper Vans require a separate
ticket. (Please see Fine Guide Leaflet for Details.)
- Don't buy tickets from street traders and
unauthorised agencies. Any attempt to present any other ticket will lead
to automatic refusal at the entrance. Beware of forgeries.
Genuine tickets have several security features, including a red layer
within the paper. This can be verified with a small tear: this will not
invalidate the ticket.
- Official merchandise is available on site. Please
don't buy from unlawful street traders.
- Please use litterbins and recycling points provided.
- Vehicles may be checked.
- Persons suspected of carrying items that may be used
in an offensive or dangerous manner, or carrying out illegal
activities may be searched, either within the site or at the entrance.
- Animals, fireworks and burning of plastics are not permitted.
- To protect your own safety and those of other guests,
please act responsibly.
- Medical Matters are dealt with by Festival Medical
Services. This is a separate organisation to Glastonbury Festivals 2004
Ltd, which is not therefore responsible for any problems arising.
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