Frequently Asked Questions


Contents

  1. Is this service safe?
  2. Where Are My Tickets?
  3. The Event's Been Cancelled or Postponed. Do I get my money back?
  4. I'm Under 18 years old. Am I allowed to go to concerts sold on your website?
  5. Why Do You Charge A Booking Fee In Addition To Ticket Face Value?
  6. Why Does UK Postage Sometimes Vary?
  7. Do You Send Tickets Outside the United Kingdom?
  8. How Do I Change The Address to Which My Tickets Are Sent?
  9. Can You Tell Me When My Favourite Performer is On Tour?
  10. Do You Sell Tickets for Sporting Events?
  11. How can I list tickets for an event I run on Aloud?
  12. Is your question still unanswered?
  13. Who Owns Aloud.com?
  1. Is this service safe?

    Yes. Aloud.com collects your order information on its secure server. Our secure server software (SSL) encrypts all your information before it is sent to us. This means that unauthorised persons cannot access it and once your order is completed.


  2. Where Are My Tickets?

    Tickets are dispatched as soon as they arrive at our third party ticket office. Unfortunately, exactly when this is is outside our control and the time will vary from event to event. Most promoters don't tend to release their tickets until a few weeks before the event takes place. However, others have the tickets printed and dispatched in plenty of time. The vast majority of tickets are despatched 7-10 days before the event.

    Theatre tickets are generally despatched within 5 days of booking, however the majority of tickets are despatched 7-10 days before the event, which helps combat resale, forgery and ticket loss.

    If you believe your tickets have been lost, damaged or stolen please log a query on our Contact Us page and our customer care team will aim to respond within 24 hours.


  3. The Event's Been Cancelled or Postponed. Do I Get My Money Back?

    Unfortunately there can be unforeseen circumstances which result in events being cancelled or postponed. We will always try to contact you by email or telephone as soon as we are advised by the event promoter of any such cancellation or postponement. When an event is cancelled you're entitled to a refund to the face value of the ticket. Please consult the Terms and Conditions page within your booking site to find out what to do in the event of an event cancellation.

    If a show has been rescheduled then your ticket will be valid for use on the new date.


  4. I'm under 18 years old. Am I allowed to go to concerts sold on your website?

    Some events impose an age restriction. If an event is specified on Aloud.com for over 18's only, no refunds will be issued to ticket holders under the age of 18. Aloud.com also recommends checking with the venue in advance.


  5. Why Do You Charge A Booking Fee In Addition To Ticket Face Value?

    It's necessary to add a booking fee to the face value of each ticket to cover our administration costs. This allows us to fulfil your order and also offer you the best possible customer service.


  6. Why Does UK Postage Sometimes Vary?

    High value tickets and standing tickets tend to be sent by Registered Post. This is to insure that the tickets get to you safely as they cannot be replaced if lost. Seated tickets can be replaced as they have a record of your seat number so these tickets can be reissued.


  7. Do You Send Tickets Outside the United Kingdom?

    Yes, we do process orders from outside the UK. We can send tickets overseas and there's an international registered postage and package charge. Please ensure that you've left enough time for your tickets to get to you before you leave for the UK.


  8. How Do I Change The Address to Which My Tickets Are Sent?

    Please contact us regarding this via our contact us section


  9. Can You Tell Me When My Favourite Performer is On Tour?

    All information about forthcoming events is contained in our database. Search by artist on our front page and the results will show you if we have tickets for sale. If you can't find your favourite band listed there, it's likely that there are no dates confirmed for their next tour yet.

    An excellent way of staying in touch is to subscribe to our free email news service. Every week we'll send you an email message containing all the latest news from the gig world, including a detailed list of gigs that have gone on sale in the previous week. You can sign up to our newsletter and gig alert services here.

    We're also on Twitter and Facebook.


  10. Do You Sell Tickets for Sporting Events?

    Aloud inventory means that there are tickets available for a wide variety of sporting events including Football, Rugby, Motor Racing, Golf and Boxing events.


  11. How can I list tickets for an event I run on Aloud?

    If you have an event you want to Aloud to sell tickets for, please contact us.


  12. Is your question still unanswered?

    If you feel that your question is still unanswered please contact us and we'll try to help.

  13. Who Owns Aloud.com?

    Aloud.com is owned and operated by Bauer Consumer Media, which is part of the Bauer Publishing Group, the largest privately owned publisher in Europe. A brand-led, multi-platform media organisation, with interests spanning magazines, TV, mobile and internet, we publish titles in the UK such as heat, Zoo, Grazia, FHM, Closer and Empire, and have an extensive portfolio of music operations. The majority of the music brands that Bauer owns are now multi-platform enabling fans to access their favourite artists and music 24/7.