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In The Loop

Got a Question?

FAQs works with a range of ticket providers to give you the best choice when it comes to music, theatre, sports and comedy.

All of our ticket providers dispatch your tickets as soon as they arrive at their offices.

Most tickets don’t tend to arrive until a few weeks before the event takes place. The vast majority of tickets are despatched 7-10 days before the event.

Theatre tickets are sometimes despatched within 5 days of booking, however the majority of tickets are also despatched 7-10 days before the event, which helps combat resale, forgery and ticket loss.

If you need to contact us about loss, damage or theft of your tickets, please use our ‘contact us’ form

Please note: Our working hours are 9am- 5.30pm Monday – Friday. If your query is urgent for an event this weekend, please get in touch with your ticket provider direct.





Unfortunately, we only offer refunds if a gig is cancelled or you have taken out booking protection and you meet the specific criteria. Alternatively, you’re more than welcome to sell your tickets on to a friend or family member.

There can be unforeseen circumstances which result in events being cancelled or postponed. We will always try to contact you by email or telephone as soon as we are advised by the event promoter of any such cancellation or postponement. When an event is cancelled you’re entitled to a refund to the face value of the ticket. Please consult the Terms and Conditions page within your booking site to find out what to do in the event of an event cancellation.

If a show has been rescheduled then your ticket will be valid for use on the new date.

Please contact us regarding this via our contact us section

Disabled access is venue specific, so please get in touch with us via the contact us form and we can advise you further.

It’s necessary to add a booking fee to the face value of each ticket to cover our administration costs. This allows us to fulfil your order and also offer you the best possible customer service.

High value tickets and standing tickets tend to be sent by Registered Post. This is to insure that the tickets get to you safely as they cannot be replaced if lost. Seated tickets can be replaced as they have a record of your seat number so these tickets can be reissued.

Yes, we’re more than happy to process orders from outside the UK and we can send tickets overseas with an international registered postage and package charge. Please ensure that you’ve left enough time for your tickets to arrive before you leave for the UK. Alternatively, there may be the option to collect your tickets from the box office or to print them at home. If you’re not sure, please contact us.

Our database contains information about all forthcoming events, so just search by artist on our homepage and any current listings will appear. If you can’t find your favourite band listed there, it’s likely that there are no dates confirmed for their next tour yet.

An excellent way of staying in touch is to subscribe to our free email news service. Every week we’ll send you an email message containing all the latest news from the gig world, including a detailed list of gigs that have gone on sale in the previous week. You can sign up to our newsletter and gig alert services here.

We’re also on Twitter and Facebook.

If you have an event you want to list on, please contact us.

Yes. collects your order information on its secure server. Our secure server software (SSL) encrypts all your information before it is sent to us. This means that unauthorised persons cannot access it and once your order is completed. is owned and operated by Bauer Media which is a division of the Bauer Media Group, Europe’s largest privately owned publishing Group. The Group is a worldwide media empire offering over 300 magazines in 15 countries, as well as online, TV and radio stations. We publish titles in the UK such as Kerrang!, heat, Grazia, Closer and Empire, and have an extensive portfolio of music led radio operations including Kiss FM, Kerrang!Radio, Planet Rock and Magic Radio.

If you feel that your question is still unanswered please contact us and we’ll try to help.

Please make sure you contact us from the email address associated with your purchase.

If you have already purchased your tickets, please include your reference number on your contact form to allow us to help you quicker.

Please note: Our working hours are 9am- 5.30pm Monday – Friday. If your query is urgent for an event this weekend, please get in touch with your ticket provider direct.